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Customers don't expect
you to be perfect.
They do expect you
to fix things when they go wrong.
V.P British Airways
7-5-2010
Is goed gastheerschap aangeboren of kan het worden aangeleerd?
19-4-2010
The simple truths of service ( video )
8-3-2010
What bugs you when you go out to dinner?
22-1-2010
Hutte am Weg (Vienna)
8-12-2009
Toro Dorado Amsterdam
25-11-2009
Gitarrenkistl (Vienna)
27-9-2009
The opening of Cafe Brugge
10-9-2009
An evening with Marco Pierre White & Raymond Blanc
6-8-2009
Climbing the mountain
6-7-2009
Time to take action
2-6-2009
For richer for poorer?